Bank Queue
My Journey Through Banking Queue System
Information programs tailored to the banking queue system clientele and local economies were also implemented in romania, bulgaria, serbia and cyprus. In the context of the continuous upgrading of its services, the group systematically conducts surveys by customer category and by service channel, which record, among other things, the level of customer satisfaction, tracking of the commitment index, identifying and evolving individual service issues to be resolved. At the same time, euro bank encourages customers to express their opinions using their criticism as a trigger for continuous improvement. As a corollary of the efficiency and high quality of the group s products and services, euro bank s customer relations division was distinguished in at the european level by the european foundation for quality management efqm with the recognized for excellence award. Distinction that classifies the bank as one of europe s most effective organizations. With the aim of upgrading the services provided, the group systematically conducts surveys by category of customers, which, in addition to the level of satisfaction, record the monitoring of individual indicators in relation to service issues. For private clients, professionals and small businesses, surveys are conducted not only per banking queue management system customer category but also per store.
For banking bank customers, the group banking queue management system applies an integrated research program covering greece and the countries of new europe with common parameters. This research program, in addition to the above categories of information, also records service bench marking or country-by-country comparison. In addition, customer satisfaction surveys are also being conducted for online service channels such as e-banking and europhone banking. Eurobank efg s customer relations division, since its inception in, has adopted a culture of continuous improvement of quality and commitment to care for its clients, which was acknowledged for the first time in with the achievement of the committed to excellence award of efqm european foundation for quality management. The european foundation for quality management efqm is an international non-profit organization based in brussels and counts european companies including siemens, bosch, nokia, telecom italia, volkswagen, etc, with the common aim of achieving excellence. In, the eurobank efg group s customer relations division, continuing its work, participated in the european quality and excellence recognition program successfully adopting the model principles to the next level recognized for excellence. Throughout this engagement, actions and projects have been designed and implemented to further enhance and improve its operation, which queue management system in bank have been very positively evaluated by efqm auditors.
The european recognized for excellence recognizes queue management system in bank and ensures the bank s continued commitment to providing high quality service to its customers with sensitivity, respect and social responsibility according to the strictest european standards. In, an additional major european distinction for efficiency, high quality of service and adoption of the most modern management methods. In this chapter, the methodology used to complete the thesis will be analyzed. More specifically, we will attempt to investigate and record the method for calculating customer satisfaction, including the research phases, the variables (obscure and obvious) that make up the questionnaire in the form of questions, the tools used to the necessary data, the reason for choosing the specific questionnaire, the time and place of the survey.
The present work entitled customer satisfaction in a real business environment aims to ascertain the level of customer satisfaction of burbank erasmus, both at the overall level and in terms of satisfaction parameters as defined in the questionnaire (quality, staffing, image of the company) and, on the other, to the consumer s behavior of the bank. This research was carried out in the context of the completion of the dissertation, so it does not have a profit-making goal, but it aims at listing some corrective actions to solve the problems observed in the research.